To remember a listener so you can chat again in future, you do not usually have to do anything special. The system keeps a list of your chats. You can simply return to an old chat and send another message.
Another way is to go to the listener’s profile and press the Follow button. To find the listener again in future, go to your own profile and click on the number just above the word Following (in pale gray near the top).
A third way is to go to the listener’s profile and bookmark it in your web browser.
To find the profile of a listener, member or therapist you can click on their profile image almost anywhere you see it in 7 Cups. If you only get a pop-up message, try clicking on their name in the message.
Alternatively, you can type the name of any listener, member or therapist in the box here and press the Go to profile button:
Name: @
If this does not take you to a profile, it means the name is wrong or the account has been deactivated. When an account is deactivated it is often temporary. Wait a few days or weeks and try again.